The date and time scale of delivery is an estimate, please see individual category details for estimated times, these estimated times are for your item to be ready to dispatch and not when you will receive them. We aim to deliver most items within, if not before the time scale specified in the product description there may be occasion where this time scale is not possible, due to busy periods. In this event the consumer shall be notified in writing (via email) and have the opportunity to cancel their order.
We believe in keeping our prices as low as possible and have therefore decided not to wrap our items in fancy packaging. This would only add to the price you pay and after all the fancy box and ribbon would probably be thrown away.
We cannot guarantee delivery dates once products have been dispatched as this is now out of our control. For non UK postage the customer is liable for any import duty the items incur.
Postage has been calculated at the actual cost and the value of the items to be posted. Once your items have been dispatched you may be refunded any excess postage charged. This occasionally occurs due to the value of the goods being sent.
UK Postage and Delivery
Orders up to the value of £85.00 shall be posted via Royal Mail 1st or 2nd Class and costing £4.50 or £4.00 respectively.
Orders totalling the value of £86.00 - £200.00 shall be posted via Royal Mail Signed 1st or 2nd Class and costing £5.45 or £4.95 respectively.
Orders of £200.00 and over in value shall be posted via Royal Mail Signed £6.50.
EU Postage and Delivery (3-5 working days after dispatch)
With orders up to the value of £85.00 the customer has the choice of either Royal Mail International Standard costing £6.20 or Royal Mail International Tracked costing £10.55.
Orders valued between £86.00 and £200.00 shall be posted via Royal Mail International Tracked and Signed costing £12.55
Orders of £200.00 and over shall be posted via Royal Mail International Tracked and Signed costing £14.45
Worldwide Postage and Delivery* (5-7 working days after dispatch)
With orders up to the value of £85.00 the customer has the choice of either Royal Mail International Standard costing £8.50 or Royal Mail International Tracked costing £12.95
Orders valued between £86.00 and £200.00 shall be posted via Royal Mail International Tracked costing £15.15
Orders valued of £200.00 and over shall be posted via Royal Mail International Signed costing £17.30
*Unfortunately due to liability insurance limitations we are unable to post bridle work to the USA or Canada.
The above prices cover the cost of postage and any insurance required to cover loss and damage to the products during delivery.
The consumer has the right to cancel their order within 14 days of receiving their product or within 14 days of commencement of manufacture of unusual sized goods such as an extra large or small dog collar).
The consumer must inform us that they wish to exercise their right to cancel within 14 days as set out above in writing (either a letter sent by post or an email).
The goods must be returned to us within 14 days of exercising their right to cancel the order. This will be from either the date of the consumer posting a letter or the date we receive notice via email.
Returns and Refunds
If the consumer wishes to cancel their order as set out in the above cancellations Terms items must be returned to us in accordance to the above terms.
The consumer must return items in their original condition, unused and in any original packaging (unless deemed faulty) and acquire proof of posting or post via recorded delivery.
Following the receipt of the returned items we will refund all monies paid by the consumer. Return postage will be refunded only in the instance of faulty goods.
We aim to make any refunds no later than 5 working days after receipt of the returned item and in any event no longer than 30 days after receipt of the item.
In the instance that the consumer requires a replacement item we will inform the consumer of the expected delivery date of the replacement item.
We unfortunately are unable to refund or replace items which have been custom made this is in accordance with the Consumer Contracts Regulations.