I would never have thought just a few months ago I would be sitting writing a message to my customers to reassure them of my situation regarding a pandemic of this magnitude. I like everyone else, have no idea what will happen in the coming days/months but decided just to write a short note. I will of course add or change any information if required. Rest assured I work in a covid safe environment - as I work alone there is no problem with social distancing!
12th April 2021 - update
As a non-essential retailer I am now able to open to the public. When visiting please use the hand sanitiser provided before handling any items and respect social distancing. Please only enter my workshop if there is room to do so as space is limited. If you do feel unwell for any reason please do not visit.
During these early days of reopening I will be unable to take your dogs measurements. Please use the measurement guide on my website prior to visiting. Alternatively you can take measurement using a tape measure provided during your visit.
Please also use the belt measurement guide prior to visiting, this limits any unnecessary contact.
Unfortunately during this time I will not be taking any items in to be repaired.
I do have rather random hours at the moment due to family commitments so would suggest that if you wished to visit me in person email and check I will be open before making a special trip.
I would prefer, if possible, customers order online.
If you are local to me there is a collect in person option when checking out (click the arrow next to postage fees). If you have any questions regading any items please do get in touch, contact details can be found here.
My workshop continues to be a covid safe environment.
I would also like to reassure you that should you order any item and for any reason I cannot fulfill your order I will contact you as soon as possible to offer you a full refund or if it is possible for you to defer your order and I would then complete it as soon as I could.
I hope you and your families stay safe and well.